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I'm stuck, how do I get support?

If you do get stuck or have a curly one, send us a message via the contact form. Please include as much information as possible, including:

  • Screenshots showing the issue you're experiencing
  • Any relevant file attachments (e.g. CSV files)
  • If using the app:
    • What device you are using (e.g. Samsung Galaxy S10, iPhone 7)
    • What OS you have running on the device (e.g. Android 12, iOS 15.3.1)
    • The Rappt.IO app version number
  • If using the website:
    • What OS you are running (e.g. Windows 11, macOS 10.15)
    • What browser you are using (e.g. Firefox, Chrome, Safari)

How to find the app version number

When you're logged in to the app:

  1. Select a project - the project map will load
  2. Tap the hamburger menu in the top right corner

    Hamburger menu

  3. Click "About"
  4. The version number is listed under the "App" heading

App: About menu


How to find your app device information


Settings > About phone


about software.jpg


Apple / iOS

Settings > General > About

iPhone device information