Frequently Asked Questions
Having problems after a rappt.io update
Rappt.IO often has updates, however, despite vigorous testing, sometimes there can be issues that...
How can I tell the difference between the types of rats I catch?
Three species of rats are present in New Zealand and all of them were introduced here. Ship and ...
Why can't new members see installations?
When a new member is added to a project without any permissions, they have limited ac...
Can I record ad-hoc kills on Rappt.IO?
In the event that a pest is killed by something other than a trap (e.g. roadkill, killed by cat/d...
The Proximity alert isn’t loud enough, how can I get it louder?
If you are finding the proximity function alerts are not loud enough try these steps 1. Selec...
How do I use the map tools?
Moving around the map You can pan around the map by clicking and dragging anywhere on the map....
Why don't the project stats on the main project map update immediately?
The project stats on the main project are are updated daily, not in realtime. If you have just ad...
Is my project data shared?
None of your project data is shared without your permission (please see our privacy p...
How can I find what app version I have installed?
When you're logged in to the app It is much easier to find the app version if you can log in to ...
What coordinate system does Rappt.IO use?
Rappt.IO uses WGS84 (EPSG 4326) projection Helpful links https://epsg.io/4326 https://www.ge...
How to bulk load tracks and traps from DNR Garmin?
Rodney Bethel, a Senior GIS Analyst at Palmerston North City Council, has kindly provided u...
How can I enter GPS coordinates for installation locations?
If you have GPS coordinates, you can enter them into the Manual Coordinates box when adding an in...
Pre- Authenticated Member
What is a pre-authenticated member? This is a person who has created a Rappt.IO account but h...
I'm stuck, how do I get support?
If you do get stuck or have a curly one, send us a message via the contact form. Please include a...
Why can’t I import data? it says I’m not using the correct file encoding.
If your CSV file is not being accepted and it says “Source file is not in UTF-8 encoding”, you ma...
Starting out with rappt.io
a) Create a Rappt.IO account https://rappt.io/user/register (it's a good idea to note down you...