Exporting your Trap.nz app service logs

Occasionally, there will be an issue when out checking or installing your installations.

 

These can be due to a number of things, such as not syncing your project prior to leaving network reception, syncing has timed out, the server being down, or a problem with the data submitted (possible if an installation has been removed/altered centrally)

 

The app stores all attempted service records to the logs - successful or otherwise. These logs can be used to debug issues and restore failed service records. When issues occur the logs can be exported and sent to Trap.nz for analysis. The procedure is as follows:

 

To find your trap.nz phone app logs, click on the “hamburger” at the  top right of the screen,
Select Logs
If an error has occurred, the error icon will display next to the log entry affected. Tap the “Export logs” button to keep your logs, and choose the required export format. For debugging errors, the JSON format is generally required by Trap.nz. The best practice is to email them to yourself and a copy to trap.nz at support@rappt.io .